How to Return Online & In-Store Purchases

    Returning Items Sold by Fitchquail Shop Your Way Members now get 45 days from date of purchase to return most items! 30 days for all delivered/installed products from date of delivery/installation and 30 days from date of purchase for most products for non-members.

    See our complete return policy


    Our online system will help you ship back your return or get it ready to bring into one of our stores.

    How to Return Items That Were Mailed to You

    Ship it Back

    Using a Pre-Printed Return Label
    To get a pre-printed return label and a return form, you can start your return online.

    Start your return or exchange

    Applicable shipping charges will be deducted from your refund unless the return is a result of our error. The expected refund amount will be displayed when you submit your return online.

    Using Your Own Shipping Label
    You can also use your own shipping label for the return. Please enclose the packing slip you received with your purchase and indicate which item(s) you are returning, quantity and the return reason code. If you are using your own shipping label we recommend that you use an insured and trackable service.The return shipping address is printed on the packing slip included with your package. Please securely repack the return items, preferably, using the original packaging.

    What’s the best way to prepare your package for shipping?

    Returning with UPS

    Returning with United States Postal Service

    To a Fitchquail Store

    Starting a Return Online
    You can start a return online to make returning at our stores faster.

    Start your return or exchange

    Going to the Store
    Please remember to bring your online return form, your receipt, order confirmation email or the packing slip included in your package, as well as your original payment method for the purchase. Any return credit will be processed to the original form of payment, excluding applicable discounts.


    Find a store near you

    How to Return Items That Were Delivered to You

    Returning Delivery Items

    Large and oversized items are delivered to your home like appliances, mattresses, tractors & more.
    Contact us to schedule a pick up within the return period.

    You can also bring it to a store near you in it’s original packaging.

    Find a store near you

    Delivery Return Fees

    Delivery, labor and/or installation fees cannot be refunded
    Where permitted by law, a pick up fee will be charged for our delivery team to pick up returned mattresses, foundations, patio furniture, gazebos, canopies, pergolas & grills.

    A 15% processing/restocking fee is charged for mattresses, foundations, assembled/upholstered indoor furniture, water heaters & built-in home appliances.

    Pick up fees & restocking fees do not apply when item is returned as defective or because incorrect product was delivered.



    Non-Returnable Items

    All items are eligible for return per this policy except for the following:
    • Apparel or footwear that have labels or tags removed or have been worn
    • Any item damaged after delivery, however, the manufacturer’s warranty may apply. See the product literature or visit the manufacturer’s website for specific information and claim handling.
    • Custom, built-to-order or personalized items, including jewelry
    • “Whole house” standby generators
    • Sexual Wellness products
    • Holiday products, including but not limited to Valentine’s Day, Easter, Halloween and Christmas which products were purchased after the holiday
    • Electronics, music, movies, software, video games and collectibles that have been opened. However, if the item is defective, it may be exchanged for an identical item
    • Some items that are considered hazardous materials may not be returned.  Please contact Marketplace Seller directly so they can discuss the return with you.  Hazardous items may include batteries, flammable liquids, computer equipment, or certain cosmetics or household goods, in addition to other common products.

    Time Limits

    Return requests must be submitted within 30 days of delivery except for refurbished Consumer Electronics items which must be submitted within 14 days after the item is received.
    Items being returned must be mailed or shipped within 14 days of the date the return was authorized by the Marketplace Seller except for holiday products, including but not limited to Valentine’s Day, Easter, Halloween and Christmas products which must be mailed or shipped prior to the holiday.
    After the return period, the item is not eligible for return, however, the manufacturer’s warranty may apply. See the product literature or visit the manufacturer’s website for specific information and claim handling.